Your shopping experience, simple and secure
Find products from Colombian entrepreneurs, make secure payments and receive your order right at your door. All in one place.
Explore productsWelcome to Ecommer
Ecommer is a marketplace designed to connect buyers with thousands of products offered by different companies, businesses and vendors in one place. Our platform allows you to discover, compare and buy products easily, quickly and securely, providing a modern shopping experience backed by technology, artificial intelligence and automated processes.
Shopping at Ecommer is completely free. There are no costs to register, browse the platform or make a purchase. The only additional cost that may apply is the shipping cost, which depends on the buyer's location, the seller and the rates set by our logistics operators.
Secure payments
At Ecommer we work with Wompi, one of the main payment processing platforms in Colombia, developed by Bancolombia, which complies with high security standards to protect our users' financial information.
Thanks to this integration you can make your purchases using different payment methods, including:
All payment information is processed directly by Wompi through secure and encrypted connections, so Ecommer never stores complete data of your cards or bank accounts.
Shipping
Local shipping
For deliveries within Popayán, Ecommer works with Messenger, one of the leading delivery companies in the city, recognized for its speed, coverage and efficiency in product delivery.
Thanks to this alliance, local orders can be managed agilely, allowing us to reduce delivery times and offer better tracking throughout the entire process.
National shipping
For shipments to the rest of the country, Ecommer is integrated with Envia.com, a technological platform specialized in logistics that connects multiple national and international carrier companies from a single integration.
This technology allows to automatically calculate shipping rates, generate guides, track packages and select the most convenient carrier according to the destination and order conditions, providing a more efficient and transparent logistics experience.
The shipping cost will depend on factors such as:
- City of origin
- Destination city
- Weight and dimensions of the package
- Selected carrier
- Current rates from our logistics operators
Order tracking
Once your purchase is confirmed, you will be able to fully track your order directly from your account on the platform.
During the process you can check statuses such as:
Seguimiento con Número de Guía (Envíos Nacionales)
For national shipments made with Envia.com, you will receive a tracking number that will allow you to track the status of your package in real time through the assigned carrier. You will be able to check detailed information such as current location, transit events, delivery attempts, and estimated arrival date. Envia's system integrates multiple national carriers, giving you full visibility from the moment the package leaves the warehouse until it arrives at your door.
Rastreo en tiempo real
Conoce la ubicación exacta de tu paquete
Múltiples transportadoras
Integración con principales operadores logísticos
Historial completo
Visualiza todos los eventos de tu envío
Intelligent support 24/7
At Ecommer we have SimetrIA, our artificial intelligence agent available 24 hours a day, 7 days a week.
SimetrIA is designed to help you immediately with queries related to:
If during the conversation SimetrIA identifies that your request requires personalized attention, it will connect you with one of the advisors from the Ecommer team so you can receive human assistance in a timely manner.
This way we combine the speed of artificial intelligence with the support of our team when necessary.
Security in your purchases
The security of our users is a priority.
That's why Ecommer incorporates different technologies to protect every purchase made on the platform, including:
How to buy?
Buying at Ecommer is very simple:
Search for the product you want
Review the information, availability and price
Add it to the shopping cart
Enter the delivery address
Select the available payment method
Confirm your order
Receive the purchase confirmation
Track the status of your order until delivery
Our commitment
At Ecommer we work to offer a modern, secure shopping experience backed by technology. We integrate reliable electronic payments, logistics solutions for local and national deliveries, artificial intelligence to provide permanent support and a platform that makes it easy to find products from different sellers in one place.
Our goal is for every purchase to be a simple, transparent and reliable process, allowing you to shop with peace of mind while we take care of the technology that makes the whole experience possible.
Frequently asked questions
Everything you need to know before buying.
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